Brief Description

Business Process: 3.4.1 CC&B.Manage Contacts

Process Type: Process

Parent Process: n/a

Sibling Processes: n/a

Customer contacts are used to record when customers contact a company and why. This process also represents typical activity that occurs when a company decides communicate with the customer (e.g. send letters, make manual or automated phone calls). It provides information how customer contacts are created and utilized in the system.